With a background in Organisational Development, Learning & Development, Project management, Customer & Employee Experience, she thrives on making the complex simple, continuously prioritising workflows and leveraging collaborative relationships to achieve required business outcomes.
Previous employers include Telstra (18 years), Sunshine Coast Council, AltusQ & Leading Well. Currently she collaborates and consults with companies such as Thryve Business Mentoring, North Star Leadership, Wafira and Guardian Childcare and Education, to service clients such as Department of Natural Resources, Air Services Australia, Uniting Church (Qld), TransLink, Global Pay and Brickworks.
Key Areas of Expertise
- Creating bespoke employee engagement surveys to understand current levels of engagement, key themes and areas of opportunity to ensure businesses can continue to attract, develop and maintain talent throughout the employee lifecycle.
- Leading large people and leadership projects to establish clear plans and strategies to unlock complex issues, navigating challenging and often sensitive landscapes.
- Designing and implementing large scale mentoring programs for both corporate and not for profit groups.
- Program managing multiple projects in People Strategy Streams.
- Design, develop and deliver business wide annual learning and development strategies and frameworks to improve staff skills, knowledge and behaviour.
- Design and development customer advocacy strategies and programs to improve customer experience.
Alana is committed to continuous improvement and contributing to the success of any sized business or organisation and works across various different industries including manufacturing, construction, engineering, childcare & education.
Contributing & giving back
She is community minded volunteering in her local community for a number of different organisations past and present including Generation Innovation, Sunshine Coast Chamber Alliance (Business Mentoring Program) & a local community residents group.